In today’s digital world it is important to me that you feel secure in your communications and purchases with me at Lighthearted SA.

I strive to give you peace of mind in this area.

With this privacy policy, I aim to keep your best interests in mind and to make every effort to keep your information secure.

You are the heart of my business and without your support, I would not be able to do what I love and create these beautiful products for you…  


This Privacy Policy governs the manner in which your personal information will be dealt with on our website and other uses. It is our intention that this policy will protect your personal information.


When you purchase something from Lighthearted SA, as part of the buying and selling process, the personal information you give us is collected for relevant/related purposes, unless we disclose other uses at the time of collection – this refers to information such as your name, phone number, address, and email address.
When you browse our website and social media pages, we  may also receive your computer’s IP details and social media names in order to provide us with information that helps us engage better with our audience and customers, and to assist with the diagnosis of problems or support issues with our services.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates, with the option to opt-out at any time.    


By using this site, you agree to the Privacy Policy which is set out on this website page. 

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. This Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

If our company changes name or ownership, your information may be transferred to the new owners so that we may continue to sell products to you. You may opt out at any point by email.

When you provide us with personal information to purchase a product, complete a transaction, verify your payment details, place an order, arrange for a delivery, return a purchase, or receive a refund or exchange, you confirm that you consent to our collecting and using the information for the specified reasons only. 
If we ask for your personal information for a secondary reason, such as marketing, we will provide you with an opportunity to decline. If you change your mind at a later stage, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information, by contacting us at

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

This Internet Privacy Policy is in addition to any other terms and conditions applicable to the website.


We may disclose your personal information in if we are required by law to do so or if you violate our terms of service. This is also applicable to instances of damage or interference (intentionally or unintentionally) with our rights, property, users, or anyone else who could be harmed by such activities.


Our website is hosted on Format and our social media is on Facebook and Instagram. They provide us with the platform to showcase our products and communicate our services to you. 

We also use courier services in which we need to share information with them such as your name, phone number, and address, for delivery purposes. 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by them. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. 

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s terms of service. When you click on links on our sites, they may direct you away from our site. 

We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual. We strive to ensure the security, integrity and privacy of such personal information. 

Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure, however, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.


If you would like to access, correct, amend or delete any personal information we have about you, opt-out of communication, or simply want more information, you can contact us by email at

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